EDET755



My name is Melika T. Anderson and I am an IT professional with over fifteen years of experience in the information technology industry. During the course of my career, I have worked six years in healthcare at Abbott Labs, two years in insurance at Capital City Insurance Company now known as QBE holdings, and seven years in the financial industry at AllSouth Federal Credit Union. The diversity of the industries where I have worked has allowed me to experience how technology helps to increase profits when effectively implemented. Out of all of my experiences, I have found that the common denominator that helps increase success for an organization is training and development. My career has also allowed me to work in different areas of IT such as, helpdesk, desktop support, application support and development, and management. In each role training has been an integral part of development for peers as well as my staff and I. Although I do not get to train end users as often as I would like to, when assisting end users I take time to make each session a teachable moment. An opportunity for me to determine why an incident happened while educating the end user how to resolve the issue themselves if it is in within their capabilities. As a manager, I ensure that all of my employees are crossed train to maximize the use of their skills as well as ensure that they understand and can do each job in the department. I always encourage my employees to take advantage of any of the training that our company offers.
 * Introduction: **

**Education:** I received my undergraduate degree in computer information management at USC-Columbia in 1999. Once I complete this course, I will have four remaining courses to complete my Masters in Educational Technology. I have had a few detours on this journey (got married, had two children, one in 2013 and one in 2014), but I’m glad to stay the course. Words cannot express how ready I am to continue my journey to graduation. Education is a journey that never start too soon or too late, learning is lifelong.

After graduation, my plan is to become an IT training consultant so that I am able to make and manage my own schedule so that I can invest more time with my family. I'm preparing for the opportunity and I'm just waiting for the door to open.
 * Personal: **

I am glad to be part of the class and look forward to working with everyone.

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